SOP / Process Documentation Specialist
About the role
Capture, standardise, and maintain operational processes across the business — creating clear, usable SOPs that reduce errors, enable scale, and support team onboarding. Key Responsibilities Interview process owners and observe workflows to document SOPs accurately Write clear, step-by-step process documentation with supporting visuals Build process maps and flow diagrams for complex workflows Maintain and update the SOP library as processes evolve Implement a version control and review cadence for all documentation Train team members on documented processes during onboarding Identify gaps, inconsistencies, and improvement opportunities in existing SOPs Requirements Role Type Remote Employment Full-Time or Part-Time Location 100% Remote Experience 2–4 years in operations, process improvement, or technical writing Education Bachelor's in Business, Technical Writing, or Operations Management Key Skills Analytical writing, process thinking, visual communication, detail focus Tools / Platforms Notion / Confluence, Lucidchart / Miro, Google Docs, Loom (video SOPs) Details