IT Services

IT Support Engineer

Remote

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About the role

Provide Tier 2/3 technical support — resolving complex hardware, software, and network issues while contributing to system improvements and infrastructure projects. Key Responsibilities Resolve escalated technical support tickets (Tier 2/3) Troubleshoot hardware, software, network, and VPN issues Manage user accounts, permissions, and security policies in Active Directory Deploy and configure workstations, laptops, and mobile devices Maintain system documentation, asset registers, and change logs Support server patching, backup verification, and DR testing Collaborate with vendors on advanced issue resolution and maintenance Requirements Role Type Remote Employment Full-Time or Part-Time Location 100% Remote Experience 3–5 years in IT support or systems administration Education Bachelor's in IT, Computer Science, or related field; CompTIA A+/Network+ preferred Key Skills Technical depth, problem-solving, clear communication, service orientation Tools / Platforms Active Directory, Microsoft 365, Jira / ServiceNow, Cisco / Fortinet, Azure / AWS Details