Customer Success Coordinator

About the role

Support clients post-sale to ensure successful onboarding, product adoption, and long-term retention — acting as the primary point of contact for day-to-day customer needs. Key Responsibilities Onboard new clients and guide them through the setup process Conduct regular check-ins to assess satisfaction and usage Identify upsell and expansion opportunities Respond to support queries and escalate technical issues promptly Track customer health scores and flag at-risk accounts Collect and document customer feedback for the product team Maintain accurate records in CRM and CS platforms Requirements Role Type Remote Employment Full-Time or Part-Time Location 100% Remote Experience 2–3 years in customer success, account management, or support Education Bachelor's in Business, Communications, or related field Key Skills Empathy, relationship management, proactive communication, organisation Tools / Platforms HubSpot / Salesforce, Intercom / Zendesk, Slack, Zoom Details